How can I book the service?
You can book any commercial cleaning by emailing hello@busybeeclean.co.uk or calling us on 0208 058 09 58
Do you provide cleaning materials and equipment?
Yes, we will be able to provide cleaning materials and equipment upon request and subject to availability. We offer a range of eco-friendly solutions and we can advise on what’s best for your space.
Will I have the same cleaner every time?
Yes, we strive to allocate you with the same cleaner to perform regular cleanings. If there is a team of more than 2 cleaners, we will keep at least 2 regular cleaners. If the cleaner is sick, on holidays or there any other circumstances, we will send you a replacement cleaner.
Do you carry out regular quality control checks?
Our cleaners are regularly supervised with managers who make site visits on a monthly basis. We also seek feedback from our clients so that should they have any concerns about any part of our service we can resolve these right away.
Are you insured?
Yes we are fully insured for claims up to £10,000,000, this includes public and products liability, employers liability and loss of keys.
Who do we contact if we have any issues or requests?
Each of our clients are given their own dedicated Account Manager, who will be their first point of contact should they require any additional services or if they have any requests. They can also contact the head office directly via email hello@busybeeclean.co.uk or using our what’s app 07587321278
Are we issued with a cleaning contract?
You will be issued with an agreement, however unlike our competitors we will not tie you into a long or fixed term contract, so you can cancel the agreement at any time. Our clients stay with us because they want to, not because they have to.
What is the cancellation policy?
There is 1 month contract cancellation notice and 24h cleaning cancellation or rescheduling policy in case of any force majeure.
