Domestic cleaning

How domestic cleaning works?
01
Get a price
Inform us about the task at hand. We will provide you with an immediate quote, tailored to the dimensions of your property and the specific services you choose.
02
Secure your slot
Select a date and time that suits your schedule, and then make a payment to confirm your appointment.
03
Get a 5-star clean
We'll thoroughly cleanse your residence, encompassing oven scrubbing and lime scale removal in both your kitchen and bathroom.
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Frequently Asked Questions
  • Domestic Cleaning
  • Commercial Cleaning

How can I book the service?

You can book one-off or regular domestic cleaning via website or by emailing to hello@busybeeclean.co.uk describing how many bedrooms and bathrooms do you have and how regular you require a cleaner.

Do I need to pay a deposit to book a cleaning?

We normally ask you to pay 50% deposit for the very first booking while we are setting you up on our system.

How does the payment system work at Busy Bee Clean?

You pay £14/h directly to the cleaner on the cleaning day and the rest you pay by Direct Debit monthly.

What is the difference between one-off and regular cleaning?

One-off domestic cleaning is something that you need only once so we do not allocate you with a regular cleaner and every time you book a one-off cleaning, different cleaner will come. Regular cleaning is a cleaning scheduled with the same cleaner on a weekly, fortnightly or monthly basis.

What if I want to change the number of regular hours?

That is fine! Just let us know by emailing hello@busybeeclean.co.uk

Do I get a refund if I don’t use the cleaner?

We won’t charge you for cleaner’s fee (£14/h) but all companies fees collected monthly are still to be paid as we still do administrative work for you.

What about times when my cleaner is sick?

If your regular cleaner is sick, we will notify you in advance and send you a replacement cleaner.

Are you insured?

Yes. We have cover for breakages and Public Liability (accidents etc). Cover is provided on an indemnity basis, in some cases you may be better off claiming on your normal household policy which may provide new-for-old cover. Bleach damage is specifically excluded – please do not ask your cleaner to use it! Note our insurance is Domestic only, it does not cover commercial premises.

What if I’m not happy with the Cleaner you send me?

We will send you another cleaner until you find someone suitable for your needs!

What if I want to cancel?

You can cancel cleanings if you inform us at least 24h in advance by emailing hello@busybeeclean.co.uk

Is it OK to give my cleaner a key?

Any key arrangement is between you and the cleaner. Company is not responsible for key loss. We would recommend you fit a outside keysafe.

How can I book the service?

You can book any commercial cleaning by emailing hello@busybeeclean.co.uk or calling us on 0208 058 09 58

Do you provide cleaning materials and equipment?

Yes, we will be able to provide cleaning materials and equipment upon request and subject to availability. We offer a range of eco-friendly solutions and we can advise on what’s best for your space.

Will I have the same cleaner every time?

Yes, we strive to allocate you with the same cleaner to perform regular cleanings. If there is a team of more than 2 cleaners, we will keep at least 2 regular cleaners. If the cleaner is sick, on holidays or there any other circumstances, we will send you a replacement cleaner.

Do you carry out regular quality control checks?

Our cleaners are regularly supervised with managers who make site visits on a monthly basis. We also seek feedback from our clients so that should they have any concerns about any part of our service we can resolve these right away.

Are you insured?

Yes we are fully insured for claims up to £10,000,000, this includes public and products liability, employers liability and loss of keys.

Who do we contact if we have any issues or requests?

Each of our clients are given their own dedicated Account Manager, who will be their first point of contact should they require any additional services or if they have any requests. They can also contact the head office directly via email hello@busybeeclean.co.uk or using our what’s app 07587321278

Are we issued with a cleaning contract?

You will be issued with an agreement, however unlike our competitors we will not tie you into a long or fixed term contract, so you can cancel the agreement at any time. Our clients stay with us because they want to, not because they have to.

What is the cancellation policy?

There is 1 month contract cancellation notice and 24h cleaning cancellation or rescheduling policy in case of any force majeure.

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